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RIGHT OF WITHDRAWAL
Obligations to provide information in distance contracts and in contracts negotiated outside business premises
Information on exercising the right to withdraw
- pursuant to Art. 49, paragraph 4, -
Pursuant to the Consumer Code, Legislative Decree no. 206/2005 as amended, the Consumer has the right to withdraw from the contract within 14 days from the date on which the Consumer, or a third party, other than the carrier and appointed by the Consumer, physically takes possession of the goods. In such cases, no penalties are payable and no explanation is required.
To exercise the right to withdraw, the customer must inform us of his decision to withdraw from this contract in an explicit statement (e.g. letter sent by post, fax or electronic mail). You can use the standard withdrawal form annexed for this purpose, but it is not mandatory.
All notifications of withdrawal can be sent to shop@iperceramica.it, or to the following address:
IPERCERAMICA S.p.A.
Via Pedemontana, 13
41042 Fiorano Modenese (MO) - ITALY
Tel.: +39 0536/1846491
Fax: +39 0536/1846404
shop@iperceramica.it
To comply with the terms of withdrawal, all the Consumer has to do is to send the pertinent notification of the right of withdrawal to the seller before said right expires.
The Consumer is kindly requested to send back the goods, or deliver them to our headquarters in Fiorano Modenese (Modena), in Via Pedemontana 13, without undue delay and in any case within 14 days from the date on which the intention to exercise the right of withdrawal was notified. The term is understood as having been complied with if the Consumer sends the goods within the 14 days prior to expiry.
Direct costs deriving from the return of the goods must be paid by the Consumer. IPERCERAMICA S.p.A. does not offer any collection service for goods to be returned following withdrawal.
To this end, please note that the Consumer may have purchased, and wishes to return, goods that may normally be returned by mail, given their size and weight. It is, however, possible that the size and/or weight of the goods the Consumer wishes to return may be such as to impede return by post; in such cases, the cost is estimated to be a maximum of approx. € 300 + VAT, provided that the weight is no more than 600 kg, and that the volume of the goods does not exceed 2 cubic metres.
For the return of goods that exceed these weights/sizes, and/or for the return of goods located in the Venetian Lagoon or the smaller islands, we advise the Consumer to contact a carrier in advance, because we are unable to offer an estimate of the cost of transport in such conditions.
To avoid damage to the product and the original packaging, the latter must be covered with further protective packaging to ensure the product is not damaged during transport.
The Consumer bears full liability for the perimeter risk of the goods until receipt thereof at our warehouse has been attested to, both in the case of shipping and in the event the goods are damaged for causes not attributable to transport.
We will refund the Consumer within 14 days of receipt of the goods, once we have verified compliance with the terms and conditions within the expiry date established for exercise of the right of withdrawal and that the goods are undamaged and fit for purpose.
The Consumer will be refunded for all payments made, including delivery costs. This refund will be given using the same payment method used by the Consumer for the initial transaction; in any case, the Consumer will not have to pay any costs deriving from said refund.
If the essential condition of undamaged goods and the other conditions described above are not met, the product purchased remains at the Consumer’s disposal for collection from the warehouse. Iperceramica will provide appropriate notice of this.
Information on exercising the right to withdraw
- pursuant to Art. 49, paragraph 4, -
Pursuant to the Consumer Code, Legislative Decree no. 206/2005 as amended, the Consumer has the right to withdraw from the contract within 14 days from the date on which the Consumer, or a third party, other than the carrier and appointed by the Consumer, physically takes possession of the goods. In such cases, no penalties are payable and no explanation is required.
To exercise the right to withdraw, the customer must inform us of his decision to withdraw from this contract in an explicit statement (e.g. letter sent by post, fax or electronic mail). You can use the standard withdrawal form annexed for this purpose, but it is not mandatory.
All notifications of withdrawal can be sent to shop@iperceramica.it, or to the following address:
IPERCERAMICA S.p.A.
Via Pedemontana, 13
41042 Fiorano Modenese (MO) - ITALY
Tel.: +39 0536/1846491
Fax: +39 0536/1846404
shop@iperceramica.it
To comply with the terms of withdrawal, all the Consumer has to do is to send the pertinent notification of the right of withdrawal to the seller before said right expires.
- In order for the right of withdrawal to be exercised correctly, the following conditions must be complied with: the product purchased must be in perfect condition and perfectly suitable for the purpose it was designed for;
- the product must be complete in all its parts (including outside packaging and original inside packaging, accessories and any documentation, and must have the appropriate labels, identification tag and codes);
- the product must be returned as it was received by the Consumer upon delivery.
The Consumer is kindly requested to send back the goods, or deliver them to our headquarters in Fiorano Modenese (Modena), in Via Pedemontana 13, without undue delay and in any case within 14 days from the date on which the intention to exercise the right of withdrawal was notified. The term is understood as having been complied with if the Consumer sends the goods within the 14 days prior to expiry.
Direct costs deriving from the return of the goods must be paid by the Consumer. IPERCERAMICA S.p.A. does not offer any collection service for goods to be returned following withdrawal.
To this end, please note that the Consumer may have purchased, and wishes to return, goods that may normally be returned by mail, given their size and weight. It is, however, possible that the size and/or weight of the goods the Consumer wishes to return may be such as to impede return by post; in such cases, the cost is estimated to be a maximum of approx. € 300 + VAT, provided that the weight is no more than 600 kg, and that the volume of the goods does not exceed 2 cubic metres.
For the return of goods that exceed these weights/sizes, and/or for the return of goods located in the Venetian Lagoon or the smaller islands, we advise the Consumer to contact a carrier in advance, because we are unable to offer an estimate of the cost of transport in such conditions.
To avoid damage to the product and the original packaging, the latter must be covered with further protective packaging to ensure the product is not damaged during transport.
The Consumer bears full liability for the perimeter risk of the goods until receipt thereof at our warehouse has been attested to, both in the case of shipping and in the event the goods are damaged for causes not attributable to transport.
We will refund the Consumer within 14 days of receipt of the goods, once we have verified compliance with the terms and conditions within the expiry date established for exercise of the right of withdrawal and that the goods are undamaged and fit for purpose.
The Consumer will be refunded for all payments made, including delivery costs. This refund will be given using the same payment method used by the Consumer for the initial transaction; in any case, the Consumer will not have to pay any costs deriving from said refund.
If the essential condition of undamaged goods and the other conditions described above are not met, the product purchased remains at the Consumer’s disposal for collection from the warehouse. Iperceramica will provide appropriate notice of this.
